Press question mark to learn the rest of the keyboard shortcuts, http://www.ikea.com/us/en/catalog/products/90252748/. If you’re not totally satisfied you can return products within 365 days of purchase. Please include proof of the original purchase from IKEA. I just can't be bothered with this anymore. A subreddit dedicated to the Swedish furniture store started by Ingvar Kamprad in a small town called Älmhult that now spans the globe. If there is no 6 digit code, you can visit an IKEA store and we will provide the part for you. Source: IKEA shopper for years, and employee for a few months. I was assembling the IKEA PAX wardrobe and it completely collapsed while we were in the process of standing it up. We apologise for any inconvenience and will be accepting returns as soon as we are back open. I actually did this today. Please note: We have several different ways you can return products to us. Alternatively, you can return the entire item for an exchange or a refund. I'll come back tomorrow with more info. That P.O.S was the worst think I've ever bought from Ikea. Does anyone happen to know if Ikea carries spare parts? Just click here to fill out a spare parts request form. A piece of wood, mid support beam, snapped in half while assembling my dresser. If you no longer have the assembly instructions then copies can be found on the product page, see for more information. You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions there. Faulty item – If your item is within its guarantee, usually 1 year unless otherwise stated, you can return the item to a store for a replacement or refund, or contact us and we will discuss options with you. While assembling it, the top piece broke because I didn't support it properly and it fell (all my fault). Depending on the issue, there are several options available: Damaged/Faulty part – You can take just the part and your receipt to an IKEA store and we will exchange this for you. Missing part – If the part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge. I could continue building the dresser but I don't want it to be wobbly because its missing the extra support piece. We will give you a full refund when products are returned to us with proof of purchase in new, unused and re-saleable condition, with the packaging. And remember, if you damaged the item yourself and swiped your IKEA Family card at the till in-store, you may be covered by IKEA Family card insurance. For general help or advice regarding assembly it is best to ask in store, but you can also Contact us. Unless faulty, we may refuse the return or offer a refund card if the returns criteria are not fully met. If you bring the broken piece and article number (the 8 digit number tied to the product) or the whole item to recovery at the front of the cash lanes, they should be able to either replace it or exchange the entire thing. I am quite disappointed but not that surprised after observing how much the longer wood panels would bend and wobble so much, its just crap particle board! Refunds will always be made back to the original method of purchase. Faulty items, under guarantee. Looking for instructions? If you can find this code, you can quickly and easily order the parts you need. 4.1K Shares You can find their contact details and what information you will need on our appliance claims page. They brought an unopened unit and allowed me to exchange the pieces that I needed. December 26, 2015 by Angela Elias. Just click here to fill out a spare parts request form. Yes! We’re really sorry that you have an issue with your product. I could continue building the dresser but I don't want it to be wobbly because its missing the extra support piece. Ikea customer service was excellent when we bought our closet organizer. If you do notice a problem with any product within the first year of purchase or within the full guarantee period*, please return the item to a store or contact us and email pictures with a description of the fault. You can return most of our products to any IKEA store*. You only need to take the faulty part to a store with your receipt and we will exchange this for you. For information about product recalls and safety alerts please visit our Product recalls page. Does anyone happen to know if Ikea carries spare parts? If you damaged the item yourself and swiped your IKEA Family card at the till you may be covered by IKEA Family card insurance. A piece of wood, mid support beam, snapped in half while assembling my dresser. IKEA offers a generous guarantee policy. I cracked the mid support beam but didn't break it. Ikea furniture broken during assembly. You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions from there. Thank you. I went to Ikea and explained that I broke a few pieces while assembling. Couldn't really dig much deeper than that. I would go back to Ikea or call and ask a manager of customer service. Guarantees can be found in the back of the catalogue or by visiting our guarantees page. If you do notice a problem with any product within the first year of purchase or within the full guarantee period*, please return the item to a store or contact us and email pictures with a description of the fault. Most fittings have a 6 digit code in the assembly guide. was it the sveio dresser? Just to let you know, we are unable to offer refunds or exchange for custom made worktops, food or drinks. I brought the whole item, not even in original packaging because the box got torn to pieces, and they exchanged it with no problems! Just click here to fill out a spare parts request form. Press J to jump to the feed. *Not including IKEA Planning Studio on Tottenham Court Road. Alternatively, you may return the whole product for a replacement or full refund. You can find out more information here, check for availability at checkout. What's the article number or name of the product? *TaskRabbit is available at all stores, with the exception of Edinburgh and Milton Keynes. *Please note that appliances bought from the Bargain Corner (“As is” corner) in stores only include a 1-year guarantee. IKEA offers a generous guarantee policy. Looking for instructions? If you would like your furniture to be assembled, we offer a service operated by TaskRabbit online and in store*. http://www.ikea.com/ms/en_US/customer_service/warranty.html#bed_warranty. It is this one: http://www.ikea.com/us/en/catalog/products/90252748/, New comments cannot be posted and votes cannot be cast. Guarantees can be found in the back of the catalogue or by visiting our guarantees page. Unfortunately, we are unable to offer returns in our stores currently impacted by local Coronavirus restrictions. For older products that no longer appear online, you can visit any IKEA store where they may be able to provide you with the parts or order them for you. I definitely didn't think that was an option but I'm so happy it was. Faulty Kitchen appliance – You will need to contact the manufacturer directly. If you can’t make it back to an IKEA store, you can contact us and we will discuss options with you. Ryan Reynolds Assembling Ikea Furniture Watch Ryan Reynolds Lose His Mind While Assembling an Ikea Crib. They will usually arrange for an engineer to visit you and either repair or replace the item for you. For full details please view our Return policy. 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