I placed an order on 11-6-2020, today is 24-8-2020 about 73 days ago, I have not received my item nor my money, it is showing order completed on tracking, AliExpress keep proposing but never do anything. It's now been 12 days and I haven't heard anything from Ali Express. Any thoughts on buying wholesale crystals from this site? Tip for consumers: Vendors are fully protected. It is obvious that this organization takes your money and then promises you that they will deliver at some point in the future until you finally give up. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. Second worse then have to raise a dispute. I have emailed them multiple times over the past 5 days asking them to update me on the refund process but I have received no response. Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. If I dont receive it by september, I can file a dispute and request refund. The items arrived broken due to the items being packaged incorrectly by the seller. If by any chance your product doesn't get to you, they give you your money back guaranteed. BE CAREFUL. Says standard shipping. I say take your business to amazon they have excellent customer service. Il est impossible de joindre quelqu’un si vous n’avez pas de numéro de commande. BUYER BEWARE !!!!!!!!! Good luck with their customer service, they are basically worthless and almost impossible to get ahold of by chat. Consumers satisfied with AliExpress most frequently mention good quality, free shipping and fast delivery. Avoid at any cost. Sorry my bad English :). You can't have small price and super fast delivery and/or big quality items. Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It if the product was defective and not as described on the website. Clearly defective item so I open a dispute. I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. We use cookies for analytics, personalization, and ads. So I lose 800 dollars clearly I sent 2 pictures their radio had 6 wires on harness my stock radio had 11 wires but yet that's not enough evidence to say I'm missing wires. The material was very cheap, plastic-feeling, and scratchy. Whether you are attending prom for the first... We’re in this together! Buy a new phone and maybe receive an empty case instead. She again re-assured me that I was within my rights to be refunded for the broken items and that the seller was operating outside if Ali Express's policies. I ordered beads that never arrived and while disputing it the seller submits a document to confirm the beads were delivered. Are the products knock offs or the real thing? I have phoned all my local post offices and this parcel was nowhere to be found. The order was made on Apr 3 but I still haven't gotten them yet as of May 10. I then received an email 7 days later stating that my refund was rejected because I did not provide evidence of the returned items, which was very frustrating because I had already done this! They have much to learn from sites as Wish and Banggood with regards to customer care and protection. I'm assuming that's business days. Shame on you for stealing my money! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I file the dispute at in Oct and seller won't reply until I file the dispute. FEW MAY RESPOND AND CONTINUE TO GIVE U FAKE TRACKING # THAT DOES NOT EVEN EXIST !!!! I attached one photo for an example, both shirts are labeled as size L (AliExpress item is on the left). Bogus tracking information since no custom number unavailable. Could not track package after more than a month. I then received an email stating that they had received all the evidence they needed in order to process my refund and I should hear from them within 7 days. It's like Amazon but cheaper. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Limited Time Sale Easy Return. Don’t waste your money on AliExpress. I orderd a yoga mat with a hole in it. It sometimes takes forever for you to get your package or sometimes they don’t come at all. Outstanding quality. 1st you have to understand it's "just" a marketplace, they don't sell directly goods. Aliexpress is a paradise for scammers who thrive there. I then contacted Ali Express again, this time speaking with Marlotte. Wish I could give it 0 stars. JUST STAY AWAY!!! I contacted the seller who said they would refund me for the damages. So you will need shorten the number of words in the description and re-send until it goes through. It has been in the "sorting center" for over 2 months. BUYER BEWARE. Do the shoes usually run true to size? They then strung me along and lied to me for 1 month, before refusing to refund me. Prices are usually reasonable but as the saying goes “You get what you paid for” Shipping has always been an issue. Immediately after placing the order (i. E., less than five minutes) I notified them that I'd erroneously ordered the wrong parts and asked to cancel the transaction. 6 Days later the seller says sorry, we no longer have stock in your country, can you wait 20 days? Waste of time! As far as your arguments are strong. I received a nonsensical response from the ALI website that didn't respond to my question. I was told by a customer service agent that I could return the broken items and they would refund me, they also said that they would arrange for free return shipping. I mean there are some down sides. Despite giving evidence they were missing, and after countless visits to post offices around the city, the 4 missing products were not found.
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